Service & Maintenance Business Growing?
One Dispatcher Can’t Hold It All
Get a complete Business Central implementation for a fixed price and guaranteed go-live in under 20 weeks.
The Risks of Profitability Tracked and Reconciled by Hand
A whiteboard and a good memory can run five technicians. They can't run fifty.
Inventory Is Invisible
Nobody can see what's already in stock or already on order, so parts get bought twice, at whatever price the supplier's charging that day.
Reactive Work Takes Over
Every emergency call bumps a scheduled visit, so the preventative work that actually protects your margin keeps getting pushed to next week.
Stock Is Leaked
Parts pulled from the van off-system never get billed or recorded, so the margin disappears, and nobody can say where it went.
Warranties Are Lost
Nobody can see what's still covered, so technicians can't tell billable from warranty, and paid work gets done for free.
None of this shows up as one big failure. It shows up as a hundred small ones, tracked in someone's head instead of a system.
The Problems We Solve for Service & Maintenance Businesses
When every part, hour, and visit ties back to the job it belongs to, you can see which contracts are actually making you money, not just which ones got invoiced.
Cost Never Lands On The Job
Today's Service Reality
Labour, parts, travel and subcontractors post to a general account, not the job or the customer, so nobody can say whether a contract actually cost you more to run than it billed.
The DIY-ERP Correction
Every service order, part and resource hour posts cost and revenue against the customer and the asset in one ledger, so contract and job margin are visible while you can still act on them.
The Whiteboard Is The System
Today's Service Reality
Dispatch runs off a magnetic board or a spreadsheet. Move one job and nothing else updates, so a double-booking isn't caught until two technicians turn up to different sites at once.
The DIY-ERP Correction
Service orders and resource allocation give one live view of who's doing what, by skill and availability, and recurring contracts generate the next visit automatically.
Parts And Warranty Get Mixed Up
Today's Service Reality
A technician pulls a part from the van and nobody records whether the job was billable or under warranty, so paid work gets written off as a freebie.
The DIY-ERP Correction
Parts consume from van stock against the service order, with warranty separated from billable at the point of entry, so what's fitted gets costed and billed correctly.
Work Gets Done, Not Recorded
Today's Service Reality
Hours and small parts get remembered days later, if at all, so a routine call-out quietly turns into unpaid work.
The DIY-ERP Correction
Time and parts captured against the service order become the cost and the invoice on the day the job happens, with fault and resolution codes speeding up capture.
Preventative Visits Slip Through
Today's Service Reality
With hundreds of assets on a cycle, a missed inspection doesn't show up until a customer complains or an audit fails, and reactive repairs then cost three to nine times what the visit would have.
The DIY-ERP Correction
Service contracts generate the next scheduled visit automatically, so the office can see what's due, what's overdue and which sites are at risk before it becomes a complaint.
Every Tool Tells A Different Story
Today's Service Reality
A field-service app, the accounting system and a spreadsheet of contracts each hold a different piece of the truth, so profitability is only knowable after the books close.
The DIY-ERP Correction
Service, parts, contracts and the ledger sit on one record per asset and customer, so there's a full history per asset and a live service profit and loss.
Job Apps Manage The Visit. They Don't Touch The Ledger.
ServiceM8, Tradify, simPRO and AroFlo are good at what they do: dispatching a job, capturing a signature, raising an invoice. Almost all of them bolt onto Xero for everything after that.
That handoff is the gap. Procurement isn't connected. Inventory isn't connected. Sales isn't connected to service. So the job gets done well, and then someone still has to work out, by hand, whether the contract behind it was actually worth running.
Business Central runs the job and the ledger as one system, so contract and job profitability are visible while the work's still happening, not reconciled afterwards.
How DIY-ERP Implementation Works
Your team builds it, learns it, and runs it, with a mentor on demand.
In a normal implementation, service is the module that gets cut short. It's set up just enough to invoice a job, and the business ends up running dispatch and contracts on a whiteboard regardless.
Self-Prescribed Scope
You set your response times, service types and contract structure upfront, so one fixed price and one go-live date are locked in before anyone touches a keyboard.
Every Asset Set Up as a Service Item, Correctly, First
Warranty dates and contract terms get built in before go-live, not patched in later, so scheduling and billing are right from the first invoice.
Your Team Learns the Schedule by Running It
Your Super User builds the dispatch board and service contracts alongside our mentors, not by watching someone else configure it for them.
Embedded LMS Inside BC
Training modules sit inside your live Business Central workspace, so there's nothing to hunt for in a separate folder months later.
Total Tenant Sovereignty
Implementation runs entirely inside your existing Microsoft environment. Customer and asset records never leave your tenant.
Held to Every SLA, Automatically
The system watches the clock and the warranty date, so you don’t have to.
Response Times Are Tracked, Not Remembered
Every contract's response-time commitment is set at global or contract level, and the system alerts the service manager before a milestone is breached, not after.
Warranty and Billable Never Get Mixed Up
Labour and parts warranty are tracked separately, down to the individual component, so a technician knows whether a job is paid or covered before they start it.
A Missed Visit Becomes a Flag, Not a Phone Call
Overdue visits surface internally the moment they're overdue, so the first sign of a problem is on a screen, not in an angry customer's voice.
Frequently Asked Questions
Yes. Full contract and preventative maintenance, with multiple items per contract or multiple contracts per customer.
Yes. Allocate by preferred resource, location, skills, capacity or availability.
Yes. Time and parts are added directly to the service order through the mobile app.
Yes. Each van has its own min and max stock levels, with automatic replenishment from the warehouse.
Yes, down to the individual component, so a technician knows before starting a job whether it's billable or covered.
Yes, at global or contract level, with an automatic alert to the service manager before a milestone is breached.
Yes. The full service history of any asset can be tracked, even brands or units you never supplied, provided you have the detail.
The app works reliably with a connection, and most technicians have one. In genuinely remote, no-signal areas, offline capture isn't native, add-on apps handle that gap.
You can, but you'll still be consuming parts and billing visits either way, so waiting just means reconciling it by hand for longer. Most businesses run service as a second phase, roughly two months after go-live, which still sits comfortably inside a normal rollout.